Posts Tagged With: telephone

There are 2 articles tagged with “telephone” published on this site.

Professional Appearances – Telephone Etiquette

Telephones are so ubiquitous and accessible that we take them for granted. Each time you speak on the phone, however, you are communicating more than the mere words you utter. Your language, tone of voice, grammar and disposition also communicate something of your company brand. Likewise, each time any member of your staff speaks on your behalf on the phone, you are, for better or worse, engaged in marketing. With that in mind, it is worthwhile acquainting yourself and those speaking on your behalf with a few important but simple rules of the road for telephonic communication. Read the rest of this entry »

Telephone Sales

Not all client encounters are face-to-face. Many potential clients will come to your office not in person, but by telephone. Perhaps they are responding to an advertisement in the local newspaper or calling in after visiting your web site. Maybe they are a referral from an existing client. Regardless of the origin of the call, however, you have a scant few seconds to make a good first impression and to channel the client into the buying process. If any portion of your travel consultation occurs via the telephone, it is important to give due consideration to the skills necessary to successfully establish a long-distance relationship. Read the rest of this entry »