Do you have a backup plan? | Travel Research Online


Do you have a backup plan?

Back in 2010 my Mom was diagnosed with Stage 4 cancer and we made the decision, as a family, for hospice care. Between surgeries, hospital stays, and her passing, it was a grueling couple of weeks. While all this was going on, I attempted to take care of my current clients. I was in no shape to take on new ones at the time.

Fast-forward to last week—having kids exposes one to all kinds of nasty illnesses. My daughter was sick and I caught whatever was going around. For three days I lay in bed, too sick to move or to do much of anything other than answer emails.

This time around, I am lucky that I work for a brick and mortar agency and have back up. In 2010, I didn’t—and my business suffered.

How many of you working solo from home have back up if you get sick or if something major befalls you or a member of your family? No one likes to think of the unthinkable. But things do happen.

As a home-based business owner, it is crucial you have a backup plan in case something happens. If you work for a host agency or are considering switching hosts, you should be asking if they have a backup program and, specifically, what types of support it offers. If you are independent, consider partnering with another home-based agency owner who can help when you need it.

Finally, make sure you have a written plan. Make sure you have a file detailing who is traveling, payment deadlines, etc., that is easily accessible in case something does happen. Let your back up know where it is. Protect yourself and your clients.

Mary Stephan is the IC Team Sales Leader for Preferred Travel of Naples.  Mary can be reached by email at or online at




  One thought on “Do you have a backup plan?

  1. I can not agree more; and this is a topic we need to bring up & discuss regularly. As I’ve written about before ( and it is imperative to have a plan in place – even if you belong to a host, or if you are completely 100% independent.

    You also need to outline how the plan gets activated when the unplanned or unthinkable happens and you are unexpectedly out of touch (either temporarily or permanently). You owe it to your clients. And if you are an agency owner, you owe it to your employees, outside agents, and ICs.

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