Catherine Fanshaw, VP of Operations, National Transaction Corporation | TravelResearchOnline


Catherine Fanshaw, VP of Operations, National Transaction Corporation

I am proud to say I have been a part of the National Transaction Corp (NTC) family for over 10 years, and am now the VP of Operations. However, when I left the Army as a Satellite/Microwave Communication Specialist, I never would have imagined it would lead me to where I am today. When you think about it though, credit card terminals need to communicate, and most of the time, the problems merchants experience with the terminals, are communication issues.

My military experience fit right in when it came to troubleshooting communication issues, understanding the importance of data encryption and security, and made my transition into customer service and merchant account maintenance a breeze to learn. The core of NTC has an average of 20 years’ experience and knowledge in this industry, which allows us to have a hands on approach with all of our customers and gives us the ability to offer concierge services and processing options to: improve sales efficiency, help increase cash flow, and assist merchants with PCI Certification to prevent data breaches and ensure transaction security.

The unique and very special aspect that drew me to NTC, was the family-like environment. As I mentioned, I have been a part of the NTC family for over 10 years; however, I have known the family for almost 25 years. This unique atmosphere has allowed me (as a single mother) opportunities, not elsewhere available by main-stream, corporate America. This alone made this “job” a career for me. It also pushed me to be better, to learn as much as I could, so that I could provide the best possible care, support and solutions to our customers, and to do my part to make the whole company stronger.

What makes this job different for me is that we are encouraged to get to know our customers, build relationships with our customers and, although we service customers throughout the US and Canada, meet a lot of our customers face to face. I enjoy catching customers off guard when they call. I will answer the phone and address them by name, before they have the opportunity to tell me who they are.

Most of the Travel Agents I talk to do not understand why their merchant accounts are considered High Risk by payment processors. I take the opportunity to help them understand why the unique nature of their job, making other people’s vacation dreams come true, can pose a financial risk to processors. I teach them how to protect themselves from chargebacks and, how to avoid financial holds or reserves being placed on their accounts.

I come to work every day, never knowing what the day will have in store for me. No two days are ever the same. Each phone call I receive; whether for PCI Compliance assistance, transaction or deposit information, a potential new client, or terminal troubleshooting; presents a new challenge in earning a customer’s trust. It helps that I love puzzles, so troubleshooting is fun and I always love the opportunity to be presented with a new challenge.

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