Blog | Search Results | Travel Research Online

I am sure we all know the tried and true standard marketing tactics. But several new ones might be just the ticket to give your travel practice a bit of a boost.  Some come with a cost, and others…not so much. Read the rest of this entry »

It is important to your digital marketing plan to consider incorporating a blog into your travel agency’s website. However, with so many blogs vying for attention, you need to take steps to ensure your blog will stand out and speak with an authority that captures the attention of your readership. Read the rest of this entry »

It doesn’t matter if you are writing a blog post, newsletter, or status update on your business page on LinkedIn or Facebook, the goal is to get people to read what you are saying and hear your message. Did you know that some of the best-paid people at Cosmopolitan magazine are headline writers? Think about why that might be and why they are at the checkout of your local grocery.  They are masters at grabbing attention, and you can be too. Here are 5 tips! Read the rest of this entry »

Are you on the fence about blogging? Tourism colleagues tell you that a blog is essential. ‘Experts’ say you have to blog if you want to grow your brand.

Yet, deep down, you don’t really want to blog and you’re not sure the ‘experts’ understand your brand. In fact, you probably have a long list of reasons you don’t want or need to blog, right?

Let’s just add these 7 reasons to your list! And you’re done!

Is that little voice saying…but, but, but…

Even if you’re a definite undecided, on-the-fence blogger, here’s 7 reasons you can forget about blogging! That’s right, just don’t write a blog! These 7 reasons are solid! Read the rest of this entry »

If you are looking for ways to build your prospect list, you might want to think about contributing to blogs.

I am not suggesting that you write or author a blog. This could prove to be too much work and require too much time and effort. What I am suggesting is that you “respond” to other people’s blogs. (Not those written by other travel professionals.)

I came across a gentleman’s blog not long ago and I posted a return comment that contributed to his overall message. It was easy and it was fast. And it was just my opinion based on my personal experience. Read the rest of this entry »

The Biden-Harris Administration yesterday announced a new US Department of Transportation (DOT) ruling that promises to speed up and simplify travelers’ refunds for canceled flights and lost luggage.

When a passenger cancels a flight after it is delayed more than three hours for a domestic flight or six for an international flight, or its arrival or departure airport is changed, the new ruling requires that airlines issue an automatic credit card refund for the fare and taxes within seven days, without any action required by the passenger. Passengers who pay in cash must be compensated within 20 days.

Also covered are refunds for cancellations due to passengers being downgraded to a lower class of service or put on a plane that is less accessible, or if they do not get the promised Wi-Fi, seat selection or inflight entertainment.

Passengers who file a mishandled baggage report, meanwhile, will be entitled to a refund of their checked bag fee if it is not delivered within 12 hours of their domestic flight arriving at the gate, or 15-30 hours of their international flight arriving at the gate, depending on the length of the flight.

Airlines must provide “prompt notifications to consumers affected by a cancelled or significantly changed flight of their right to a refund of the ticket and extra service fees, as well as any related policies.”

And in instances where consumers are restricted by a government or advised by a medical professional not to travel to, from, or within the United States due to a serious communicable disease, the rule requires airlines to provide transferrable travel credits or vouchers good for at least five years.

“Passengers deserve to get their money back when an airline owes them—without headaches or haggling,” said US Transportation Secretary Pete Buttigieg.

All 10 major US airlines already guarantee free rebooking and meals, and nine guarantee hotel accommodations, when an airline issue causes a significant delay or cancellation. And while your flight might have been canceled, the flight cancellation rate in the United States hit a record low of 1.2% in 2023, the lowest rate in more than 10 years despite a record amount of air travel.

The Biden administration also is working on proposals to ban extra fees for family seating (already guaranteed by four airlines) and to expand the rights of passengers who use wheelchairs.

The final rule on refunds can be found at https://www.transportation.gov/airconsumer/latest-news and at regulations.gov, docket number DOT-OST-2022-0089. Information about airline passenger rights, as well as DOT’s rules, guidance and orders, can be found at https://www.transportation.gov/airconsumer. And information on travelers rights is available at flightrights.gov.

There’s no way to summarize a weeklong press trip to Israel in just one column. So I’ve taken two.

For the background on our amazing journey, see my column from last week, One Step Ahead of the Rockets: An Unforgettable Press Trip to Israel | Travel Research Online. But if you’re looking for details on how to plan a great trip, here are some highlights from the itinerary put together for our group of 20 international trade press by Ellen Shapiro of the Israel Ministry of Tourism and our tour guide, Mika Rabinovich. So here goes:

From Johannesburg to Victoria Falls, we’ll marvel at wildlife against a backdrop of spectacular panoramas. We’ll pitch camp in romantic lodges and sail on the beautiful African Queen. We’ll explore beautiful natural reserves and the secrets of Lake Kariba before taking in the grandeur of the “smoke that thunders,” Victoria Falls Read the rest of this entry »

Travel advisors, like the general public, soon will be able to own a piece of Viking Holdings Ltd. Headed to an IPO on the New York Stock Exchange, the company expects to soon be selling ordinary shares at $21-$25, for a total market capitalization of between $9.06 billion and $10.79 billion.

Viking will have 431.46 million shares outstanding after the IPO, including 303.68 million ordinary shares that carry one vote each, and 127.8 million special shares that have 10 votes each. They will trade under the ticker symbol “VIK.”

At the top price, the sale will bring in $825 million, and make Viking the third-largest NYSE-listed cruise company, behind Royal Caribbean ($33.7 billion) and Carnival Corp. ($17.7 billion), and ahead of Norwegian ($7.81 billion)

Viking founder and CEO Torstein Hagen will maintain a controlling stake in the company, with 52.5% of the shares outstanding and 87% of the voting power.

“The principal purposes of this offering are to increase our capitalization and financial flexibility and to create a public market for our ordinary shares,” the company said, and it does not plan to pay a dividend.

Hagen chose a good time to go public, with the cruise industry booming. In the past year, shares are up 100% at Royal Caribbean and more than 50% at Carnival Corp.

The month of March has come and gone. In addition to heralding in Spring, March holds another exciting event for me. For us sports fans, it features March Madness. For those of you scratching your head, MM is a collegiate basketball tournament where 64 college teams compete in a “one and done” shootout where local betting is only surpassed by wagers during the Super Bowl Read the rest of this entry »

Jerusalem — Maybe it’s because I respect war correspondents, who risk their lives to cover the story, and sometimes wish I was one. Maybe it’s because, since Covid, I appreciate the privilege of being among the first visitors to support a tourism industry in distress. Maybe it’s because my roots are here, in the only place on earth where Jews are not a minority.

Or maybe I’m just another Baby Boomer looking for a “safe adventure,” excited to push the boundaries and get my heart pumping a little, all the while knowing I really am likely to survive unscathed.

Last year, I wrote this note to AmaWaterways during a time that I was feeling grateful. As I embark on a new chapter, and another set of change, I am feeling grateful once more. So, I thought I’d share this note again. You see, Ama gave me my first introduction to river cruising way back in 2009, but that’s just the beginning. Since then, I’ve had many unforgettable journeys with Ama – and they deserve a big thank you Read the rest of this entry »

Scott Wiseman has led a charmed life. He’s one of those people who knew what he wanted to do from an early age, and his career path, though varied, has remained consistent with his early aspirations.

After a career that has included top positions at Accor; Abercrombie & Kent; Cox & Kings, The Americas; Travel Impressions and Apple Leisure Group, Wiseman is now chief executive officer of Nocturne Luxury Villas, a position he took in March 2023 Read the rest of this entry »

Why rent an Airbnb or go glamping when you can stay in a private pod of your own at the all-inclusive Hyatt Dreams Resort on Curaçao?

When it opens on June 1, the new adults-only section at Dreams will debut a whole new look in hospitality, with 52 private home-sized modular units. Hyatt promises that the units will offer more privacy than a hotel room, and each will open directly onto the beach.

The fiberglass rooms will be on the smaller end of the property’s accommodations, in two sizes measuring either 377 square feet or 436 square feet, vs. the 350 to 715 square feet of the other rooms. But each will have a king bed, a dual vanity bathroom, and a furnished terrace. Guests will have exclusive access to a new infinity pool, bar, and Mediterranean restaurant being built in Il Mare, the new adults-only area.

Guests also will still have access to the rest of the Dreams resort, including three complimentary eateries, three à la carte restaurants, three pools, four bars, tennis and kayaks.

But Hyatt will charge a premium for its foray into modular construction; the cabins start at more than $600 a night.

The modular hotel cabin is not a totally unique idea, though Hyatt is the first major hotel brand to give it a try. New York-based Moliving plans to launch its own modular resort in the Catskill Mountains, about two hours from Manhattan, this summer.

Dreams, meanwhile, is one of three all-inclusive Hyatt brands on Curaçao. Located on Piscadera Bay, it is about 10 minutes from Zoëtry and 20 from Sunscape. There also are two all-inclusive Hiltons.

Despite its long-standing reputation for inclusiveness and its focus on accommodating guests with disabilities—or perhaps because it has been so successful in promoting them—Disney is now revisiting its Accessibility Services program and adjusting the program’s qualifications, registration procedures, and length of validity. The goal, it says, is to make sure guests with legitimate special needs receive the accommodations they need.

The Accessibility Services websites for both Walt Disney World and Disneyland this week unveiled new resources, but also modifications to some of the services and options they offer. The goal is to cut down on the misuse of the program, as the number of guests using it tripled over the past few years.

“Disney is dedicated to providing a great experience for all Guests, including those with disabilities, which is why we are so committed to delivering a wide range of innovative support services aimed at helping our Guests with disabilities have a wonderful time when visiting our theme parks,” the company said.

Effective May 20 in Florida and June 18 in California, the Disability Access Service, which holds a place for guests with disabilities without making them stand in line, will be limited to those with autism or a similar developmental disability. And rather than accepting a doctor’s note or an Americans with Disabilities Act card, Disney now will be using a third-party service, Inspire Health Alliance, to evaluate guest eligibility. DAS parties also will be limited to immediate family members only, or a group of four if they are riding without family.

Guests are encouraged to enroll in the program in advance via a virtual video chat system, where they can talk to the Accessibility Services team about their individual needs and the services they might require. On-site options will remain available, however. At Disneyland, there will be designated windows at the esplanade between Disneyland and Disney California Adventure; at Walt Disney World, guests can make same-day arrangements on-site through a virtual chat.

As I often do, when I find myself in need of a little reading material, I open up a cabinet over my desk and grab the closest book that catches my eye. I have no intention of rereading the book itself, but to turn a few pages and focus on the highlighted passages earmarked from my initial reading.

On this particular day, I picked up The Purple Cow by Seth Godin. I was immediately reminded of the necessity in today’s competitive environment to properly differentiate yourself from the myriad of choices today’s buyer has at their fingertips Read the rest of this entry »

Wave season may have come and gone, but the world of river cruising still offers plenty of savings to sail into. Let’s explore some of today’s top river cruise deals to make your dream voyage a reality Read the rest of this entry »

It’s a boutique host that acts like a consortium, in its laser-focus on preferred suppliers. It doesn’t really want to add new-to-the-industry advisors. And rather than duplicating the marketing and technology its members get from Signature Travel Network, it gives 100% of its commissions back to top sellers.

In short, Oasis Travel Network is a unique kind of host for a unique kind of travel advisor. Its top advisors on our Avalon Panorama Tulip Time cruise in Amsterdam say it’s the perfect model for them Read the rest of this entry »

The American Economic Liberties Project released its white paper on how to fix the airline industry in late January. It was co-written by Ganesh Sitaraman of Vanderbilt University, author of Why Flying is Miserable and How to Fix It, and William McGee, author of Attention All Passengers: The Airlines’ Dangerous Descent and How to Reclaim Our Skies.

The paper is called “Economic Liberties and Vanderbilt Policy Accelerator Release Blueprint to Fix the Airline Industry.”

I was able to talk to William McGee recently, and that’s an accomplishment itself, because it seems lately that nearly everyone wants to hear what he has to say about the airline industry. And that fact itself points to a sea change Read the rest of this entry »

“We see the future and we think this is the right focus—and obviously, we want to secure the spots before our competition does,” Norwegian Cruise Line Holdings Ltd. president and CEO Harry Sommer told investors on a call announcing the biggest ship order in its history this morning.

Betting big on the next decade of big-ship cruising, NCLH announced orders for eight new ships across its Norwegian Cruise Line, Oceania Cruises, and Regent Seven Seas Cruises brands, plus the construction of a multi-ship pier at Great Stirrup Cay. The new build order will add nearly 25,000 berths and new classes of ships for each brand over the next decade. Beginning in 2026, NCL will add four Prima-Plus class ships, each holding about 5,000 guests; Oceania Cruises will add two Allura Class ships holding 1,450 guests, and  Regent Seven Seas Cruises will add two Explorer Class ships, each holding 850.

By 2036, Norwegian Cruise Line Holdings Ltd. plans to grow its fleet by more than 40%, from the current 32 ships, with approximately 66,500 berths, to 45 ships with more than 100,000 berths.

“This strategic new-ship order across all three of our award-winning brands provides for the steady introduction of cutting-edge vessels into our fleet and solidifies our long-term growth. It also allows us to significantly leverage our operating scale, strengthen our commitment to innovation, and enhance our ability to offer our guests new products and experiences, all while providing opportunities to enhance the efficiency of our fleet,” Sommer said.

NCLH is “super-passionate about delivering a great guest experience; it’s something we talk about a lot internally. We have lots of ships, we know what guests enjoy, and we are super-focused on delivering on those.” With Breakaway Plus and Prima, “we think we can take the best of both and create something that’s really world-class.”

These are not jumbo ships or incredible jumps in size, he noted, but NCL thinks they will make it possible to focus on costs, increase efficiency and “give our guests a great product that they will enjoy.”

About $150 million worth of work on the pier at Great Stirrup Cay in the Bahamas will allow for two ships to park simultaneously. It is scheduled to begin this summer and be completed by late 2025. The new pier will be constructed to accommodate two large vessels of the company’s current and future ship classes. Only a small piece of the island currently is being used, Sommer noted on the investor’s call this morning, and guest counts to the island are expected to grow over 50% in the first 12 months. In a typical 12 months about 400K guests so about 600K starting in 2026.

NCLH CFO Mark A. Kempa said the ships are expected to “secure our growth trajectory, significantly boost our earnings profile, and enhance shareholder value well into the future. With a favorable payment structure that includes pre-delivery financing and modest initial installment payments for these ship orders, we still anticipate a strong Net Leverage reduction of 1.5 turns by the end of 2024, relative to 2023, and expect the Company to continue reducing Net Leverage each year for the foreseeable future.”

“We really want to build something special and there’s a tremendous advantage to designing things so many years ahead. We’re not going to settle; this product will be truly extraordinary, and we are going to take the time to deliver it right,” Sommer said.

Before elaborating on this most important topic, I would like to get something straight right from the git-go. If you are currently playing a role in the travel industry, you are probably up to your eyeballs in competitive situations along with a whole boatload of problems, issues, decisions, and challenges that affect your future well-being. Summing up this conundrum in a single word, I welcome you to the zany world of entrepreneurship Read the rest of this entry »