Which of these two stories defines your organization?
#1 – I do the work.
I called a store and asked about a replacement glass cover for a kitchen light fixture. I was told that I would have to take a picture of the part and come into the store since they did not have a computer. I am not saying a computer makes or breaks a business. I am saying that the burden was quickly transferred onto my shoulders and what at first appeared as an easy fix was becoming more difficult by the second.
Or this one?
#2 – You do the work
I ran out of shipping boxes and had to call my supplier. Before I could finish my “hello” and explain my predicament, the gal on the other end of the phone was checking my past order on her computer screen, calling me by name, and confirming my shipping address. Within 47 seconds I had placed my new order, received a confirmation number and was off the phone.
Which story is yours?
Given a choice, I am picking #2 every time!
Is your act together? Or at the very least, is it coming together? Are you easy to work with?
When your clients and prospects hang up on you are they pleasantly surprised? Are you leaving a friendly, easy to work-with reputation in your wake? If you do this, the people you touch will be feeling better having met you–you will have made their lives better in some way.
Get your act together and make it easy to do business with you.
Mike Marchev shares his down-to-earth business development ideas in an entertaining and easy to listen to style with travel professionals and small business entrepreneurs. He has been doing so since 1984. He can be contacted at Mike@MikeMarchev.com, or www.MikeMarchev.com, or 848-702-1009.