Today I am going to cut to the chase. I will spare the excessive rhetoric and go right for the jugular.
Here are six essential qualities that are the key to success:
- Sincerity
- Personal Integrity
- Humility
- Courtesy
- Wisdom
- Charity
Here are a few Business Savvy Do’s and Don’ts that will help:
Do:
- Leave your bad mood at the door.
- Keep confident—both personal and professional.
- Keep personal office décor to a minimum and in good taste.
- Write thank-you notes and letters of appreciation.
- Use phrases like, “How may I help you?” or “How may I be of assistance to you?” (These are contemporary without being condescending.)
- Use a full-length mirror each time you dress so that you can see the total image you are presenting.
Don’t:
- Criticize or trash your competition.
- Take out your anger or frustrations on others.
- Swear, shout, cry, or display anger in the business arena. You’ll lose credibility.
- Drop into a client’s office/home unannounced—call first.
- Criticize your company: complain about problems, other people, or your failed promotion. (Meet with appropriate individuals in the company in private to issue a complaint.)
- Gossip or listen to gossip.
- Use phrases like, “What can I do for you?”—it’s outdated and condescending.
- Place your briefcase or coat on another person’s desk.
- Comb your hair or apply makeup in someone else’s office. (Excuse yourself and attend to grooming needs in the restroom.)
- Remove items on someone else’s desk to make room for you briefcase or papers. Use your lap.
- Place a handbag of any size on a desk, boardroom table, or restaurant table. (Small bags are kept on the lap; large ones by the side of your chair or near your feet. Etiquette for etiquette’s sake is an empty activity and a meaningless ritual.)
Genuine good manners and a working knowledge of professional behavior are essential and productive business skills. I know you already know all of this. It can’t help to be reminded now and then.
Mike Marchev is recognized for his down-to-earth, street-savvy and honest delivery of useful sales and marketing advice, suggestions, tactics and strategies. For a complimentary copy of his Special Report titled: 11 Sales Mistakes You Must Avoid send Mike an email with the word TRO-11 in the Subject Box. mike@mikemarchev.com
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