In one of the most beautiful venues I’ve been to recently for a travel event, the Los Cabos Tourism Board last week launched a new promotion designed to “reinvent itself as a holistic wellness-forward destination and Mexico’s top destination for luxury wellness travel.”

On the 38th floor of the new Virgin Hotels in Manhattan, with a glorious sunset as a backdrop, the event emphasized the “personal fulfillment and overall wellness” that is possible in Los Cabos, thanks to its spas, gastronomy, sustainability, culture, community and hospitality.

Barcelona has banned all passenger ships from its central port effective October 22, sending them instead to terminals farther from the popular La Rambla district.

The new regulation, designed to control cruise ship emissions, will send smaller ships from AIDA Cruises, Azamara, Oceania, Regent and Virgin to the Moll Adossat Pier, where large ships dock. Passengers then will have to take a 30-minute shuttle ride.

Barcelona also has cut the number of cruise ships that can visit its ports at one time, from 10 to 7.

The move follows protests against tourism by Barcelona residents over the past six years.

“The closure of the Barcelona northern docks for cruise operations is a new step to comply with the agreement signed in 2018 with the Barcelona municipal government to eliminate the negative impact that this activity could produce for citizens,” said Lluís Salvado, president of the Port of Barcelona.

While many cities have been looking to cut the number of ships arriving on their shores, business owners in Palma, Majorca, this month called on the government to scrap the cruise ship limits set there. They cited an 18% fall in passengers since legislation limited cruise ships to three a day.

“Don’t demonize cruise ship passengers, it is family tourism with a high spending power,” eight local business organizations, including bar and restaurant owners, shopkeepers and tour guides, said in a statement.

Uniworld Boutique River Cruises will add two new ships to its fleet, and begin sailing one in 2024 and one in 2025.

The S.S. Victoria and S.S. Elisabeth—formerly Crystal Cruises’ Crystal Bach and Crystal Mahler—are being leased from Seaside Collection under a three-year, bareboat charter agreement. They will sail with an all-Uniworld staff and offer Uniworld’s amenities, to create “the signature Uniworld experience on existing itineraries,” the company said.

The two identical ships hold 110 guests in 55 suites and staterooms, each with full-length windows opposite king-sized beds, and adjoining suites that offer two-bedroom accommodations. They also have a massage room, gym, bistro for snacks, rooftop bar and grill, and fine dining restaurants featuring farm-to-table cuisine gathered daily by the chef in each destination.

S.S. Victoria will sail the Rhine for the 2024 season, beginning in March in Amsterdam with an 8-day “Holland & Belgium at Tulip Time” cruise through Belgium and The Netherlands. Then it will sail the 8-day “Castles Along the Rhine” itinerary from Basel to Amsterdam, the 10-day “Magnificent Moselle and Rhine” itinerary and the 8-day “Belgium Holiday Markets” round-trip from Brussels.

“The S.S. Victoria and S.S. Elisabeth are unique vessels that we know our guests will love, featuring a modern design, some of the largest suites on the rivers, and an ambiance that exudes contemporary luxury. Onboard, guests can expect our Tiny Noticeable Touches throughout every aspect, from the impeccable service provided by the Uniworld crew they know and love to the multitude of all-inclusive amenities available to them,” said Uniworld president and CEO Ellen Bettridge.

The S.S. Elisabeth is scheduled to sail the 2025 season, though no details have yet been released.

With almost $2 million in sales within the first year of his travel business, Rick Ables feels like he “has the Avoya system down”—and he’s ready to move on.

His career in travel started when he was sitting in the hospital with a child on chemo. During that time he talked with a nurse about travel, and then about selling travel, and then about how the nurse was selling travel on the side through Avoya Travel. He was hooked.

For the past year, the proud owner of Nimble Travel LLC in Lindon, Utah, has been building his business almost entirely through four key suppliers—AmaWaterways, Oceania, Collette, and Globus/Avalon—and mostly with Avoya leads, on which he earns the standard 30% Avoya commission Read the rest of this entry »

Good news for last-minute travelers: Things are looking up in the nation’s passport offices, as an influx of staffers and new technology has cut processing time for passport applications by two weeks, to as little as 35 days.

In a record-breaking fiscal year from October 2022 to September 2023, the department issued 24 million passport books and cards, more than at any time in the nation’s history. Now it promises that passport applications filed after October 2 will be processed in 8-11 weeks, or 5-7 weeks if you pay for expedited service, not including time in the mail.

Staffing is up 10% and there are “hundreds of additional staff in the hiring pipeline,” the US State Department reports in a press release (Department of State Reduces Processing Times, Breaks Records for Passport Issuances – United States Department of State). “We remain focused on lowering processing times, and this reduction is an important first step.”

Still, the department said, “we encourage anyone considering future international travel to check their passport’s validity early and often. Apply well in advance of your potential travel and at least 6-9 months ahead of your passport’s expiration date. Check your passport’s expiration date today and visit travel.state.gov to plan your 2024 travel with the latest passport guidance and travel information.”

And of course, call your travel advisor!

In a major change to its business model, Avoya Travel this weekend announced a new program that offers 100% commission on some bookings to its top agents.

Under the Elite 100 program, top-producing Avoya agents who book a customer of their own, and not an Avoya lead, will keep 100% of the commission rather than the current 80%. The program defines top producers as those who have earned $50,000 in commission from customer travel in the past 12 months.

Avoya’s model traditionally has focused on customer leads that Avoya pushes out to its travel advisors, making it an especially attractive host for newcomers to travel. Its Million Dollar Expo in Seattle last week, for example, hosted 10 travel advisors who sold $1 million in travel in their first year in business, much of it thanks to Avoya leads.

Recent research has shown that the industry has changed, Avoya co-CEO Jeff Anderson said at a press conference announcing the program, “we haven’t changed our compensation plan for 15 years.” In today’s market, “most independent advisors aren’t looking for everything we offer, and there’s a bit of a misconception that you only went to Avoya because they offered leads. That’s pretty cool, I think we’ve by far had the best program in terms of that. But if somebody thought that’s all we were about, then we’ve missed an opportunity. We needed to change up our message so the industry knows we’re as much of a host as everyone else.”

Of the 90 agencies that joined Avoya in August, more than 80 are brand new to travel, Anderson said; “that’s where the vast majority of our network comes from. There’s nothing more important than bringing great people into this business, and the more we sell the better it is for everyone.”

Still, though, Avoya doesn’t want to lose its very best experienced advisors; “ultimately, we want to build the host agency of the future.”

The research also found that Avoya customers spend 60% more on their vacation than the average agency customer, Anderson noted, so even an 80% split will be profitable.

Avoya currently has about 1,800 travel advisor members and hopes for 2,000 by year-end, up from about 1,600 in 2019 and 1,500 in 2022.

For more on the Avoya announcement and reactions to it, please see my column here at Travel Research Online on Friday.

There was so much good advice at the Avoya Million Dollar Expo in Seattle last week that I guess you just had to be there to absorb it all. But here are some highlights:

You don’t have a responsibility to tell your clients about commonly known issues like COVID, says travel attorney Mark Pestronk, but if you read in the trade press (where a client would not normally be) that a supplier is having financial problems, you do have a legal responsibility to advise your customers. Have them sign a disclaimer (there are several on his website, Law Offices of Mark Pestronk, P.C. – The Travel Law Office – Legal help for Corporate Travel – Online Travel Agencies – Home Based Independent Travel Contractors). And for heaven’s sake protect your assets from disgruntled clients and the IRS with an LLC. E&O insurance in most cases covers damages but not legal expenses, which can add up to $50,000 in a case that involves death or injury. Always sign contracts in the name of the LLC and not your own—and note that if you deduct travel expenses as a business expense, you are five times more likely to be audited if you file on Schedule C than if you file as an LLC.

Grow your business by creating a simple referral program of some kind. Reach out to your Pied Pipers and incentivize them to talk about you. And don’t forget to celebrate them, perhaps on a Facebook page for only your top customers. In any case, always send an email asking for feedback and for referrals when clients return from a trip. (Travel advisor Carri Kersten, of Carri Kersten Travel Design, told me that during Covid she raffled off a $10 gift certificate to a local business to anyone who shared her Facebook posts or tagged a friend. In return for an $80 expenditure over eight weeks, her followers quadrupled, from 500 to 2,100.)

Keep two questions top of mind when meeting with suppliers: Does my client base have synergy with your product? And, can you help me develop a client base that matches your product?

Celebrity’s new round of shorter Caribbean cruises that stop at Perfect Day in CocoCay offers travel advisors a great opportunity to try the ever-improving product. While you might not think of RCCL’s private island as a perfect fit for Celebrity clients, the itineraries included have seen a high number of immediate bookings as soon as they are announced.

Need a little inspiration? Envision how other people’s lives are better because you are living your dream, says keynote motivational speaker Lucia Onieva (Life and Relationship Coach | Lucia G Onieva | Life Aligned). Write down your dream and then “bring your people into your dream” by visualizing how it will positively your family and your customers.

Don’t overlook the value of selling air. Every single day travel advisors have to prove their value to their customers, and part of that proposition is having a conversation about air. Things will go wrong and you will have to be an advocate for your customers, but you can charge the customer and also retain them by being their airline and travel document advisor.

What’s a cruise line executive to do when sales are soaring, ships are full, and there’s just not much capacity left on existing itineraries? Well, if you’re Rudi Schreiner, AmaWaterways’ co-founder and godfather of river cruising, you just draw on your 50 years of experience and create new destinations and make your seasons longer.

Indeed, river cruising is hotter than ever—even in colder weather, the AmaWaterways co-owner believes. To keep up with the demand, AmaWaterways is extending a number of itineraries into new dates and new seasons—beginning on the Danube and Rhine rivers in February, 2024.

It’s a new destination and a new kind of resort for Club Med, which will be hunting for big-spending tourist game in South Africa. In 2026, it will open its first resort there—plus an accompanying luxury Game Lodge that offers a Club Med-branded luxury safari experience. And in another new tack, there’s even the very first Club Med Surf Club.

The beachside Club Med Tinley will be in Tinley Manor, an area known for its Bottlenose dolphins, on the Dolphin Coast of KwaZulu-Natal. It’s a lesser-known province for tourists, known for its warm climate and stunning white-sand beaches. The surf-lifestyle themed property will include 342 rooms, 64 suites, and a convention center.

Guests also will have the opportunity to go on a Big Game safari in Northern Natal, based in the new 80-room luxury lodge Club Med is building, a 3.5-hour drive or 40-minute flight away.

Club Med Tinley will feature design, entertainment and food and beverages inspired by the location, climate, and cultures of Southern Africa, in both Premium rooms and Exclusive Collection accommodations.

Like all properties in the chain, it will offer family activities, land and water sports, and a kid’s club with tailored facilities and certified staff, as well as the Surf School at Club Med. Wellness enthusiasts will find an “indulgent spa,” fitness center, yoga school, and adult-only Zen pool and bar.

Club Med Tinley is a collaborative partnership between Club Med and the Collins Residential Consortium. Its sustainability efforts include a “Bye Bye Plastic Program,”  Green Globe sustainable tourism certification and eco-certified construction, and a partnership with Agrisud, a not-for-profit group designed to incorporate products from local businesses in its supply chain.

It’s fair to say that I have a love-hate relationship with the cities along the Danube. My Jewish family was granted equal rights here by Emperor Franz Josef I—and then forced to flee by the Nazis. When I hear German, I hear the sweet voice of my grandfathers speaking in the Yiddish dialect. But I give thanks that by 1920 they both had emigrated to New York.

Listen up, football diehards and their travel advisors. Two well-known names in publishing are joining forces to launch “a sports-themed and active lifestyle resort network” in US college towns “near universities with devoted fans” and in leisure destinations with “chic beach clubs and experience parks.”

Each campus of the new Sports Illustrated Resorts will include a full-service sports-themed hotel, a vacation club, and residential condominiums with a “unique, cohesive design that immerses guests and owners in iconic moments from nearly 70 years of Sports Illustrated content,” as well as one-of-a-kind attractions such as live-action sports.

The idea is to “immerse guests in sports culture” as well as offer entertainment, cuisine, fitness, health and wellness options, said Sports Hospitality Ventures, LLC, CEO Christopher Schroeder.

The first property will be in Tuscaloosa, AL, home to the Crimson Tide of the University of Alabama. It will have a full-service hotel, vacation ownership club, signature SI Fit Health/Wellness Center and “world-class dining and entertainment,” the companies say.

Orlando visitors will have a new transportation option starting this week, as the highly awaited Brightline train finally begins service from Miami Airport and other points in south Florida.

Beginning on Friday, the bright-yellow trains will carry passengers from Central Miami to Terminal C in Orlando International Airport in just over three hours, at speeds up to 130 mph. There will be 16 round trips per day, with hourly departures. Passengers also will able to connect to West Palm Beach, Aventura, Boca Raton and Fort Lauderdale.

Tickets from Miami to Orlando range in price from $79 for Smart service to $270 for Premium service. They can be bought at Brightline stations or at gobrightline.com. Discounts are available for children through the age of 12, students, and groups of four or more.

Citing “incredible enthusiasm” for the service, Brightline president Patrick Goddard encouraged holiday season visitors to “check calendars, make plans, visit our website or app and reserve a seat now.”

Meanwhile, Brightline Holdings CEO Mike Reininger said the railroad is looking at Tampa as a potential destination, and the company already has bought land in Cocoa, near Port Canaveral.

I’m on a press trip on the AmaSonata, sailing the beautiful (but not blue) Danube. But Jim Augerinos told me he’s at the Signature Travel Network Owners Meeting, and would love to do an interview about Maui, from Maui, I said, let’s do it next week.

Jim said the need is immediate, and the people of Maui can’t wait another week. So I asked him if he would write something up and send it along. Here’s Jimmy’s moving reply: Read the rest of this entry »

Kind Traveler, the socially conscious booking platform, has launched a new program to empower travelers to positively impact the communities they visit.

Following a six-month global pilot that raised $73,000 in donations for seven charities, the new Every Stay Gives Back (ESGB) program has fully launched, and now includes 30 hotels and 17 charities in 19 destinations.

Following the principles of responsible tourism, 100% of the proceeds of the program will be donated directly to participating local charities, whether the client books through the hotel or through a third party.

The program makes it easy for guests “to plant native trees in Hawaii, support wildlife rehabilitation efforts on Catalina Island, fund local schools in Belize, Dominican Republic, and Costa Rica, and much more,” said Jessica Blotter, Kind Traveler’s CEO.

ESGB is a formalized third-party giving program where a portion of every guest stay is donated to a local charity designated by the hotel. Travelers also are given suggestions of other ways they can get involved and help local communities. Kind Traveler verifies and tracks the monthly donations and makes it easy for hotel and destination partners to communicate their initiatives to guests and stakeholders.

Kind Traveler has a portfolio of more than 350 hotel, destination and charity partners in 25 countries.

Virgin Voyages has indefinitely delayed the launch of its fourth ship, Brilliant Lady, citing staffing, supply chain and construction issues.

Brilliant Lady was supposed to set sail in December; but Virgin now has canceled its two festive inaugural sailings, a five-day roundtrip Christmas cruise from Miami and a seven-day New Year’s Eve from Miami, and its regular sailings from San Juan in January, March and April and the April 20 repositioning cruise from the Caribbean to Europe. No firm start date is being announced at this time.

Sailors, as Virgin calls its guests, can switch to similar itineraries on Scarlet Lady or Valiant Lady. Virgin likely also will offer refunds to those who wish to cancel altogether, though it has not yet announced what the policy will be.

The delay follows in the steps of Scarlet Lady and Resilient Lady, both of which also were delayed.

There’s a new niche in the travel industry and its name is Taylor Swift, it seems.

With her concerts selling out at exorbitant prices in the United States, some Swifties are looking to the pop star’s European tour schedule—and reaching out to travel advisors to book them a trip around their ticket dates. Better still, budget seems to be only a minor issue.

“This whole concept of parents taking their teenagers to Taylor Swift concerts is an opportunity for travel advisors,” Read the rest of this entry »

Royal Caribbean VP Vicki Freed offered up enticing details of the entertainment to come on Icon of the Seas in her most recent Coffee Talk webinar, at which her guest was Nick Weir, Royal Caribbean International’s SVP of Entertainment. On tap are redesigned high-action versions of the Aqua Theater show and a live, unique and modern production of The Wizard of Oz on the main stage.

“For 15 years, I’ve been so proud every single day to represent Royal Caribbean, but this takes it to a whole new level,” Weir said. “The theme of ‘Water Water Everywhere’ is exactly what you are going to feel,” from the overlook pods facing the water to the extreme sports above it.

Royal Caribbean “hopes to have many Icon-class ships in the future, but for this first one we thought why not make the venue the star?” he said. The totally redesigned Aquadome will host much of the action, including the main water show, which will feature “extreme sports with all sorts of new elements,” including a skateboarder.

For a creative team like his, the blank slate of the Icon offered a once-in-a-lifetime opportunity, Weir noted, and “we’ve been meeting since 2017 to talk about this. Normally you are handed a theater and then you find a way to put your show in the theater. But that’s not the case with the Aqua Theater on Icon. We created the show in 2017 and built the theater around the idea. That’s taking live theater into the movie business.”

The show, he promises, will be “the biggest ‘wow’ anyone has ever seen, not just at sea but in any theater anywhere in the world.”

Freed noted that Royal Caribbean is the only cruise line to offer entertainment across four stages: the theater, the air, the ice, and the aqua.

The new stage show, meanwhile, will be The Wizard of Oz, where Royal Caribbean will “take the best elements from the stage shows and iconic moments from the movie. It will be a version no one has ever imagined. And when that plane flies out over your head? Like in [Royal Caribbean’s current show] Inflight, imagine how you will feel when Dorothy in her bed flies out over the audience with the wicked witch on her tail.”

The onboard water park, meanwhile, has taken its cue from the success of the Thrill Water Park at Perfect Day at Coco Cay, with “jaw-dropping” over-the-water slides, some that accommodate family rafts.

And if you need a little boost, there will be “over-the-top milkshakes—incredible concoctions you can spike with alcohol.”

CLEAR lovers will lose one benefit of the program in 2025, as the TSA says it will begin requiring them to produce a REAL ID or passport at airport checkin.

The CLEAR program is based on two premises: it takes you to the very front of the checkin line, and its biometric checkin process means you do not have to pull out your ID. But beginning in May, 2025, that second advantage seems about to disappear.

TSA in July announced it already is screening a limited number of randomly selected CLEAR travelers after “security incidents.” There reportedly have been three cases in which travelers managed to get through the CLEAR line without having valid ID, prompting a congressional investigation.

For an annual fee of $189 (plus $60 for up to three family members), CLEAR offers its own lanes at TSA checkpoints in more than 50 airports. Rather than standing in the ever-growing checkin lines, travelers walk up to the CLEAR kiosk, scan their eyes or fingerprints, and then are guided to the very front of the checkin lines, including the Pre-Check line if they are eligible.

While the cost may sound high, many credit cards cover the fee, promotions often are available, and frequent travelers from busy airports find the program to be a great timesaver.

It’s a complicated world out there and travel is getting more difficult. So it’s no surprise that the value of a professional travel advisor is on the rise.

Indeed, a new study from The Travel Institute shows the value of education for travel advisors. Those who are certified earn almost 24.3% more per year then those without any certification—and they book 26.5% more in annual sales, according to the Changing Face of Travel Agents 2023 survey.

When it comes to advanced training, travel advisors who have earned the Destination Specialist or Lifestyle Specialist designation from The Travel Institute have annual incomes averaging 17.8% more than those who have no industry certification, and 6% more than those with other certifications.

Beside formal training, the study noted, travel advisors stay current with what’s happening from supplier communications (87%); trade media (66%); and social media (65%).

A whopping 96% of travel advisors used Facebook, followed by 61% on Instagram; 34% on YouTube; 30% on Linked In; and 18% on TikTok.

Travel Institute president Diane Petras noted that advanced training of travel advisors benefits suppliers as well as clients. “As an industry, we’ve re-earned travelers’ trust in recent years and we need to continue to support quality agent education to ensure we keep it,” she said.

Looking forward, she noted that in 2024 travel advisors are expressing the most interest in courses involving destination knowledge (70%), followed by supplier products (63%).

The Travel Institute provides both free and for-purchase educational options for travel advisors at all levels, including new agent training, certification, specialization and destination courses, free webinars, and an unlimited, and continued learning program through the Premium Access online library.

Here’s what I learned on my family vacation this year: when you’re traveling with six senior citizens, one electric scooter, two nervous moms, four kids and two hard-working dads, a cruise to Bermuda from a drive-to port is a wonderful stress-free option. One hour-long Uber ride delivers you to the door with as much luggage as you require; the less mobile can rent an electric scooter; and if things go really wrong, it’s comforting to be in the British Empire. (More on that later. The point: stuff happens. Always take the travel insurance.) Read the rest of this entry »

“Cue the Junkanoo band,” says Carnival Cruise Line. When its new private port opens on Grand Bahama in November, it will be named Celebration Key, the company announced today.

With the opening, Carnival joins a popular trend toward having its own unrestricted access to land after a day at sea. Celebration Key will offer a mile-long white-sand beach, and Bahamian-themed retail, food and beverage options. “Invoking the natural beauty of Grand Bahama, every day at Celebration Key will be a celebration of our guests’ own making with a variety of experiences and something for everyone,” said president Christine Duffy.

With a capacity of 2 million guests a year, Celebration Key will be able to accommodate two Excel-class ships at once. It will be used by at least 10 ships from multiple homeports beginning July 2025.

More details will be released in late September, Carnival said.